HOT SPICES (GARAM MASALA)

### Return and Refund Policy for Turmeric Products

**1. Eligibility for Returns:**
- **Time Frame:** Returns must be initiated within 30 days of the purchase date. This allows us to ensure that the product is still in a condition suitable for return.
- **Condition:** The product must be unused, unopened, and in its original packaging. For items like capsules or tablets, the seal must be intact.
- **Proof of Purchase:** A receipt or order number is required to process returns and refunds.

**2. How to Return:**
- **Contact Us:** Reach out to our customer service team at [customer service email/phone number] to initiate a return. Provide your order number and reason for the return.
- **Return Instructions:** Our team will provide you with a return authorization and instructions. Please follow these instructions carefully to ensure your return is processed smoothly.
- **Shipping:** You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

**3. Refund Process:**
- **Inspection:** Once we receive the returned product, it will be inspected to confirm it meets our return criteria.
- **Refund Method:** Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to process after we receive and inspect the return.
- **Partial Refunds:** If the product is returned in a condition other than how it was received, or if parts of the product are missing, a partial refund may be issued.

**4. Non-Returnable Items:**
- **Opened Products:** Products that have been opened or used are generally not eligible for return or refund.
- **Custom or Special Orders:** Items purchased as custom orders or special orders may not be eligible for returns or refunds.

**5. Exchanges:**
- **Product Exchange:** We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

**6. Defective or Incorrect Products:**
- **Reporting Issues:** If you receive a defective or incorrect product, contact our customer service team immediately. We will arrange for a replacement or full refund at no additional cost to you.

**7. Contact Information:**
- **Customer Service:** For any questions or assistance with returns and refunds, please contact us at [customer service email/phone number].

This policy ensures clarity for customers regarding returns and refunds, aiming to provide a smooth and transparent process for any issues they may encounter.